How do I know that I won't be spammed?
The information given to us including your email address is treated with the strictest confidence. We and the insurers are the only people who will see your details. Every now and then we send out newsletters on subjects we feel may be pertinent to you, and the running of your company, but these will only ever come from us and never from an outside third party.
How long does it take to purchase cover?
We recommend you view the What’s Covered pages within our products, ensuring the coverage given under our policies meet with your individual requirements. If our policies are acceptable, then the purchasing process - from obtaining a quotation to printing out your documentation - takes less than five (5) minutes.
I have recently applied for cover, but have not received my login details?
If you have completed an online application and been accepted, your login details will be sent to the email address included within the application. Therefore, please ensure the email address you use is one that can be accessed easily and one that you regularly check. On the odd occasion our confirmation and invoice email may be sent to the spam section of your emails. In these instances it is advisable to 'safelist' the trafalgarinsurance.co.uk emails to ensure this doesn't happen again.
If I cancel my policy in the first year, what refund do I receive?
Should you cancel your policy mid-way through the period of insurance, we will provide a pro-rata refund of the premium paid by you, as long the unexpired portion of your premium is over six months. If you have less than six months to run on your policy, we reserve the right to decline a refund and will look at each case individually. Commissions and/or fees are not refundable.
Is your website secure?
Our website uses high grade encryption (RC4 128bit). Encryption makes it very difficult for unauthorised people to view information travelling between computers. It is therefore very unlikely that anyone could read information as it travelled across the network.
What if my turnover increases during the year?
Whilst it is important that you declare your true estimated annual turnover for the period of the insurance, its main use is to calculate premium. Should, during the policy period, your turnover increase slightly due to additional contracts obtained, then we really don't need to be advised. All you need you to do is declare your updated turnover when renewing your policy next year. However, should your turnover increase dramatically during the policy period, it is always advisable to make insurers aware of this fact. In these circumstances insurers may choose to ask for an additional premium, or simply note the new turnover and ask for it to be declared on renewal. If you are unsure as to what constitutes a marginal increase, it is always advisable to email us the details and we will inform insurers on your behalf and let you know their reply.
What is Insurance Premium Tax (IPT)
Insurance policies do not attract VAT (apart from one or two exceptions). Instead the government introduced some years ago Insurance Premium Tax, which is calculated as a percentage of gross premium applicable to each policy. This IPT is taken by us and paid over to insurers, who then pass it on the to HM Revenue and Customs.
What is Professional Indemnity?
Professional Indemnity insurance provides cover for claims made against you in relation to any negligent act, error or omission, or breach of professional duty in the conduct of your business. The easiest way to look at professional indemnity is 'fee for service'. If you promote yourself as an expert in a specific field, and based on that information a client contracts to use your services, they have a right to believe you can do what you say. In the event that during or after the contract period, it is evident that you cannot or did not fulfil the contract for lack of expertise, the client has a right to seek recompense.
What is Public Liability?
Public Liability provides cover for claims made against you in respect of injury to third parties, or damage to third party property, caused by you in the conduct of your business.
What is the Admin Fee for?
As our premiums are highly competitive, the commission earned from insurers are not enough to meet the administration and marketing costs involved in running our schemes. Therefore, we charge an Admin Fee on each individual risk to offset these costs. However, we continually check our premiums to ensure the overall cost to you isn't excessive, and remains market competitive. If we find this isn't the case, our premiums and fees are reviewed accordingly.
Which Insurers do you use?
We use a number of Insurers for our schemes and these can be found on our website.
Why do I need to provide an email address?
Our philosophy is to make the purchasing and renewal of your insurances as quick and easy as possible. Therefore, streamlining the process to a complete on-line facility is optimum. For this to work we need to know your email address most used, as this is how we will contact you during the policy period and to advise you of renewal.
Will I receive anything in the post?
We have streamlined our entire operation to ensure everything you require is available either online, or emailed to you. Nothing is posted using 'snail mail' unless we receive no response to the renewal email reminders, in which case we will send one hard copy letter to the address we have on record for you. This usually only happens if the email address we hold for you is no longer current.